IDC Operations & Maintenance Solution

ICT & IDC Engineering Services

ICT & IDC Engineering Business Cases 2

Data Centre Cage Solution --- Bank DIFC Branch

Network Design & Planning

Hardware Procurement & Installation

Configuration & Deployment

Testing & Documentation

Network

Site Survey & Design Documentation

Cable Installation

Termination & Testing

Rack & Cabinet Setup

Structed Cabling

Provide annual maintenance contract for all these services

AMC

High performace solution with True WDR

Fully compliant with SIRA

Edge-AI features for perimeter protection

Centralized NVR with high-availability

IP CCTV & NVR

Door Access / Control System

Video Door Stations

Remote Door Release Solutions

Intercom System

Deal and specialize in various parking barriers and facilities

Deal and specialize in various turnstile solutions

Parking Barrier & Speed Gate

Site Survey & Design

Cable route planning, equipment layouts, and network technology documentation

Cable Installation

Copper (Cat5e, Cat6, Cat6A) and fiber optic deployment with proper labeling

Rack & Cabinet Setup

Installation of racks, cabinets, and cable management systems for organized, scalable infrastructure

Termination & Testing

Patch panel and outlet termination with full certification testing

ICT & IDC Engineering Showcase

Data Centre Cage Solution --- Bank DIFC Branch

Supply of Hardware

 · Hardware supply chain is built on transparency, reliability, and robust commercial protection for clients.

 · Operates a globally compliant supply chain as strategic partners and core distributors for Tier-1 global OEMs.

 · All supplied hardware is guaranteed to be brand-new, authentic, and fully backed by original manufacturer authorizations.

 · Utilizes DAP or DDP Incoterms for cross-border logistics. Risk of loss or damage during transit and customs clearance is fully borne.

 · Provides a Comprehensive Warranty (dependent on equipment model). This covers full free-of charge repair or original part replacement

    (RMA process) for any hardware failures.

Hardware Maintenance

 · Ensures business continuity for customer physical infrastructure through a proactive maintenance framework.

 · Maintenance of an optimized spare parts inventory to ensure SLA compliance for hardware replacements.

 · Fully capable of meeting customer requirements for preventative and remedial maintenance, response times, and record-keeping.

Software License and Support

Licensed Software

 · Guarantees the legality, security, and continuous evolution of all licensed software products.

 · Full intellectual property rights compliance. Licenses are granted perpetually or on a subscription basis.

 · Built-in security safeguards against vulnerabilities, strictly adhering to local data protection frameworks.

 · Continuous delivery of security patches, minor updates, and major version upgrades through a controlled Change

    Advisory Board (CAB) process.

 · Standardized implementation steps ensuring zero disruption to existing customers operations.

Software Support

 · Supports ecosystem is designed to minimize downtime and maximize system performance.

 · Tiered L1/L2/L3 support structures. Incidents are logged, categorized by severity, and routed to specialized

    technical engineers.

 · Strict adherence to Service Level Agreements (SLAs). Critical defects feature rapid response times and expedited

    resolution targets tailored to working hours

Software License and Support

Brings hardware and software components together to create a unified, high-performing IT ecosystem.

 · Full-stack integration services combining servers, network appliances, and software modules into a cohesive platform.

 · Unified orchestration of all third-party APIs, database systems, and frontend applications.

 · Post-integration, offers a single-point-of-contact (SPOC) Operations & Maintenance service, ensuring both physical infrastructure and software applications run in perfect synergy, significantly reducing management overhead for customers.

Software License and Support

Deliver equipment rack mounting service to the customer per SOP and cabinet layout drawings. On-site O&M engineers unpack equipment, handle with care, apply cushioning, and deliver to the target cabinet. Mount equipment in order and log details such as model, SN code, and location marker.

Stop services and power off customer equipment following standard procedures. After power-off, disassemble all equipment from top to bottom. Handle all equipment with care and use cushioning during transit to avoid excessive vibration loosening components.

Develop relocation plan. Pack equipment as required after rack unmounting and end-to-end transit protection. Logistics transportation. Inspect delivered equipment at the target server room, perform rack mounting and feedback.

Hanktimes Post-sales Maintenance Service

 · Hardware fault diagnosis and analysis

 · Hardware replacement

 · Operating system maintenance

 · Network Equipment Fault Diagnosis

 · Transmission Line Fault Diagnosis

 · Network Configuration and Maintenance

 · Hardware Maintenance

 · Operating System Maintenance

 · Performance Testing

 · Local Spare Parts Warehousing (50+ 

    Overseas Spare Parts Warehouses)

 · Local Spare Parts Delivery

 · Cross-border Spare Parts Forward &

    Reverse Logistics