Customer Service Midstation Solutions

-Hank Era Customer Service Central Platform aims at customer-oriented service and integrates ECIF, CRM and customer data mart into a unified customer service level.
By solving the problems of scattered channels, data islands, complex business processes, large differences in technical architecture and insufficient personalized services, the efficiency, standardization and intelligence of customer service are realized.

business pain points
Data independence between systems, lack of uniform standards, difficulty in sharing information
• Complex and inefficient business processes
· Large differences in technical architecture and high maintenance costs
• Inadequate personalization of customer service

Business Objectives
Through technical means to achieve resource integration, process optimization and service innovation, and ultimately improve customer experience, reduce operating costs, enhance market competitiveness.

Core Functions
Data integration and sharing, channel service integration, intelligent customer service, customer information management and analysis
Business Process Optimization

Customer Value
· Through omni-channel integration and personalized service, customers get a consistent and efficient service experience.
· Intelligent service and process automation to improve service response speed.
Reduce duplication of labor and waste of resources through optimal allocation of resources and standardization of processes.
Modular design and data-driven decision-making capabilities enable banks to quickly introduce new products and services to meet market changes.
-Real-time monitoring and early warning mechanisms help banks effectively identify and prevent risks.